Privacy Policy
Introduction
Granny Trading Ltd (“Granny”, “Granny Takes A Trip”, "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website granny.london (the "Site") and use our services.
Information We Collect
We collect and process personal information in accordance with the General Data Protection Regulation (GDPR). The types of personal information we may collect include:
Contact Information: Name, email address, postal address, and phone number.
Account Information: Username, password, and other account details.
Transaction Information: Details about your purchases, including payment information. Payment information will not be stored on our website, but will be kept by our payment processor and subscription provider who are both FCA regulated.
Communication Information: Information you provide when you contact us, subscribe to our newsletters, or participate in surveys.
Device identifiers and connection information such as cookies ID, IP address, ad data, IDFAs, geo-location, referral URL, your browsing history in www.granny.london, hashed email address, and your web log information. For more information on how we use cookies at Granny, see our Cookies Notice.
How do we collect your personal information?
As a user of the Granny website, you provide information in the following ways directly to us:
Subscribe to our mailing list or sms marketing list
Visit www.granny.london
Navigate our website
Register an account or login to your account
Make a transaction on our website
Participate in promotional activities
Sign up to our loyalty programme
Interact with our customer service team
Information we collect via 3rd parties:
By sharing information with social media sites/networks or use these sites/networks to create or connect your Granny account/membership. These sites may give us automatic access to certain personal information retained by them which we may use to further personalise your Granny experience
Through our trusted 3rd party delivery companies which use them to take and handle your orders, deliver products or process returns
Content we generate through algorithms to personalise your experience and aid the general service optimisation of our site and marketing activities
How We Use Your Information
We use your personal information for the following purposes:
To fulfil orders and provide requested services.
To communicate with you regarding your orders, inquiries, and requests.
To send you marketing communications with your consent.
To improve our website, services, and customer experience.
To comply with legal obligations.
To use browsing activity on our site to detect, diagnose and resolve user experience errors on our site
Legal Basis for Processing
We process personal information based on the following legal grounds:
Contractual Necessity: To fulfil our contractual obligations to you.
Consent: For marketing communications and other activities where consent is required.
Legitimate Interests: To improve our services, prevent fraud, and for marketing purposes.
Legal Compliance: To comply with legal obligations.
Data Sharing and Disclosure
We may share your personal information with third parties for the following purposes:
Service Providers: To facilitate services such as payment processing and shipping.
Legal Compliance: To comply with applicable laws, regulations, or legal processes.
Business Transfers: In connection with a merger, acquisition, or sale of assets.
Your Rights
Under GDPR regulations, you have the right to:
Access your personal information.
Correct inaccuracies in your personal information.
Request the erasure of your personal information.
Object to the processing of your personal information.
Request the restriction of processing of your personal information.
Data portability.
To exercise these rights, please contact us using the information provided in Section 9.
Security
We implement appropriate security measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction.
Contact Information
If you have any questions or concerns about our Privacy Policy or the processing of your personal information, please contact us at:
Address: Granny Trading Ltd, 18 Belsham Street, London, E9 6NG
Email: customer.service@granny.london
Phone: 0203 007 8045
Changes to this Privacy Policy
We reserve the right to update this Privacy Policy. We will notify you of any changes by posting the updated Privacy Policy on the Site. Please review this Privacy Policy periodically for any changes.
Effective Date: 29.02.2024